A Return Timeframe is the time limit established by you, the Supplier, in which a customer must register a return request for specific reasons, such as wrong product, wrong quantity, or damaged product.
Return Timeframe countdown starts when the order is confirmed/marked by you as shipped to the Retailer/End Customer plus the maximum shipping time specified by you, the Supplier.
If a tracking number with a delivery date is available, the return timeframe countdown starts from the delivery date.
AppScenic default time limit for product returns is 30 days and the minimum can be 7 days.
This means that the customers can change their mind about the purchase and can return it within 30 days (if you choose our default setup) or a minimum of 7 days from the day they receive the products.