HelpDesk

Quick Start and Progress Bar 9

• ​What is the progress bar on the header?
• How do I configure my Business Profile?
• How can I configure from where I ship the products?
• How can I configure to which countries I am happy to ship products?
• How can I setup my Return Policy?

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Dashboard 1

• Dashboard

My Orders 10

• What is included in the Total price?
• What is status On hold?
• Why I can't see the delivery address when the order is On Hold?
• How can I see the contents of an order?
• What is Pending Payment?

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View Order 8

• What is included in the Total Price?
• What is Pending Payment?
• How can I add tracking numbers?
• When is an order complete?
• How can I see the invoice?

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My Products 21

• How to import products in AppScenic via Shopify store (custom app)?
• How to import products via WooCommerce store?
• What does Draft or PUBLISHED mean as a status?
• How do I update the categories for a product?
• How do I delete a product from my list?

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Add New 21

• What does Draft or PUBLISHED mean as a status?
• What are Categories and how can I use them on a new product?
• What are Boards and how can I use them on a new product?
• What is a Brand?
• What is a price formula and how can I use it for my products?

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Boards 5

• What are boards?
• How do I use boards?
• How do I create a new board?
• How do I edit and delete a board?
• What does EMPTY button mean?

Price Formulas 8

• What is a Price Formula?
• What is a formula status?
• How do I edit and delete a formula?
• How do I create a new formula?
• How do I use the formula?

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Shipping Settings 7

• How do I add from where I ship my products?
• How do I add locations where I am happy to ship?
• Why is warehouse important to my products?
• How do I delete or edit a Warehouse location?
• Can I edit/remove Ship From and Ship To locations?

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Returns Policy 7

• How can I setup my Return Policy?
• Why is important to have a return policy?
• What does Return Timeframe mean?
• What does Free Returns mean?
• Can I have a general return policy and then on certain products slightly different one?

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Online Feeds 14

• What is an online feed?
• How do I create a new feed?
• How do I edit a feed?
• What file extensions are you accepting?
• What is the file format accepted, do you have an example?

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Integrations 8

• What are integrations?
• How can I import my products from a platform like Shopify to AppScenic?
• How do I connect my store with AppScenic?
• What integrations are supported?
• How do I change the name of an integration?

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Business Profile 5

• How do I configure my Business Profile?
• How does invoicing on my behalf work?
• What is business currency and why is it important?
• Do I need a VAT Number?
• What happens if I select one or any marketplace as a restriction of selling my products?

Payments 8

• When I am getting paid?
• How is the payment date calculated?
• What payment methods can I add?
• How can I set the currency?
• Are there any bank fees?

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API 1

• How can I get access to AppScenic Public API?