HelpDesk

General Information 6

• How to create an AppScenic account?
• What if I forgot my password?
• What is AppScenic and how does it work?
• Where can I sell AppScenic products?
• How can you get help from AppScenic experts?

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About AppScenic 15

• What is AppScenic?
• How does AppScenic actually work?
• How much does AppScenic cost per month?
• Is AppScenic free for dropshipping?
• Is AppScenic profitable?

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About Dropshipping 2

• What is dropshipping?
• Is dropshipping legal?

Quick Start and Progress Bar 8

• What is the progress bar on the header?
• How do I add a new store?
• How to choose a subscription plan?
• How do I setup my main shipping location?
• How do I set the Default Price Formula?

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Dashboard 1

• Dashboard

Product Catalogue 12

• How to use the Product Catalogue?
• How do I import a product?
• What does PRIME mean on the products?
• What does PREMIUM mean on the products?
• How can I see the full details of a product?

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View My Products 11

• What does In Store mean?
• What does Push to store mean?
• How to automatically push products to my store?
• What does Push Scheduled mean?
• How to push a product from AppScenic to your store

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Boards 4

• What are boards?
• How do I edit and delete a board?
• How do I use boards?
• How do I create a new board?

Formulas 9

• What are Price Formulas?
• What does a Price Formula status mean?
• Why I can't delete Default Price Formula?
• How do I edit and delete a Price Formula?
• How do I create a new Price Formula?

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My Orders 13

• What is ID and Order ID?
• What is included in the Total price?
• What is a Transaction Fee?
• How is the Profit calculated?
• When is the order marked as Paid?

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View Order 8

• What is included in the Total price?
• What is Transaction Fee?
• How is the Profit calculated?
• When is the order marked as Paid?
• How can I message the supplier or suppliers for this order?

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My Stores 12

• How do I add a new Shopify store?
• How do I add a new WooCommerce store?
• How do I add a new Wix store?
• What is platform for a store?
• What does CONNECT mean?

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Details & Invoices 4

• When do I pay for my subscription?
• Do I need a VAT number?
• When is a Payment Overdue?
• Which payment method is used to pay the subscription?

My Subscription 7

• How to choose a subscription plan?
• How can I downgrade my subscription plan?
• How can I upgrade my subscription plan?
• What if I want a custom plan which is not listed?
• How can I cancel my subscription?

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Store Wallet 7

• What is a Store Wallet?
• How can I add funds to my Store Wallet?
• What payment methods can I add?
• What is Auto Funding?
• When is money taken out of the Store Wallet?

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Quick Start and Progress Bar 8

• ​What is the progress bar on the header?
• How do I configure my Business Profile?
• How can I configure from where I ship the products?
• How can I configure to which countries I am happy to ship products?
• How can I setup my Return Policy?

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Dashboard 1

• Dashboard

My Orders 10

• What is included in the Total price?
• What is status On hold?
• Why I can't see the delivery address when the order is On Hold?
• How can I see the contents of an order?
• What is Pending Payment?

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View Order 8

• What is included in the Total Price?
• What is Pending Payment?
• How can I add tracking numbers?
• When is an order complete?
• How can I see the invoice?

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My Products 21

• How to import products via Shopify?
• How to import products via WooCommerce store?
• What does Draft or PUBLISHED mean as a status?
• How do I update the categories for a product?
• How do I delete a product from my list?

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Add New 21

• What does Draft or PUBLISHED mean as a status?
• What are Categories and how can I use them on a new product?
• What are Boards and how can I use them on a new product?
• What is a Brand?
• What is a price formula and how can I use it for my products?

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Boards 5

• What are boards?
• How do I use boards?
• How do I create a new board?
• How do I edit and delete a board?
• What does EMPTY button mean?

Price Formulas 8

• What is a Price Formula?
• What is a formula status?
• How do I edit and delete a formula?
• How do I create a new formula?
• How do I use the formula?

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Shipping Settings 7

• How do I add from where I ship my products?
• How do I add locations where I am happy to ship?
• Why is warehouse important to my products?
• How do I delete or edit a Warehouse location?
• Can I edit/remove Ship From and Ship To locations?

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Returns Policy 7

• How can I setup my Return Policy?
• Why is important to have a return policy?
• What does Return Timeframe mean?
• What does Free Returns mean?
• Can I have a general return policy and then on certain products slightly different one?

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Online Feeds 14

• What is an online feed?
• How do I create a new feed?
• How do I edit a feed?
• What file extensions are you accepting?
• What is the file format accepted, do you have an example?

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Integrations 8

• What are integrations?
• How can I add my products from a platform to AppScenic?
• What integrations are supported?
• How do I connect my store with AppScenic?
• How do I change the name of an integration?

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Business Profile 5

• How do I configure my Business Profile?
• How does invoicing on my behalf work?
• What is business currency and why is it important?
• Do I need a VAT Number?
• What happens if I select one or any marketplace as a restriction of selling my products?

Getting paid 3

• When I am getting paid?
• How can I set the currency?
• What payment methods can I add?

Quick Start Retailers 7

• Create your account with AppScenic
• Connect your store with AppScenic
• Choose a subscription plan
• Setup your main shipping location
• Configure your Default Price Formula

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Quick Start Suppliers 6

• Create your account and business profile with AppScenic!
• Configure from where and to which locations you sell
• Setup your Returns Policy
• Import and Publish your products into AppScenic platform
• Setup your getting paid profile

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Suppliers Billing and Finance 9

• What are my costs as a Supplier?
• How would I get paid for my products?
• When I will get paid for my products?
• Who guarantees that I will get the funds for my products?
• How does it work, how does the money from Retailers get to my account?

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Retailers Billing and Finance 8

• What subscription is the right one for me?
• Can I cancel my subscription?
• How do I pay for my subscription and orders?
• What does wallet mean for my store?
• Does each store have its own wallet and can it be different?

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