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Knowledge base
Welcome and Getting Started!
General Information
5
How to create an AppScenic account?
What if I forgot my password?
What is AppScenic and how does it work?
Where can I sell AppScenic products?
How can you get help from AppScenic experts?
FAQ
About AppScenic
15
What is AppScenic?
How does AppScenic actually work?
How much does AppScenic cost per month?
Is AppScenic free for dropshipping?
Is AppScenic profitable?
See all 15 articles
About Dropshipping
2
What is dropshipping?
Is dropshipping legal?
Retailers Dashboard
Quick Start and Progress Bar
6
What is the progress bar on the header?
How do I add a new store?
How do I setup my main shipping location?
How do I set a Price Formula?
How to import my first product?
See all 6 articles
Dashboard
1
Dashboard
Product Catalogue
12
How to use the Product Catalogue?
How do I import a product?
What does PRIME mean on the products?
What does PREMIUM mean on the products?
How can I see the full details of a product?
See all 12 articles
View My Products
8
What does In Store mean?
What does Push to store mean?
How to push a product from AppScenic to your store
How do I delete a product from my list?
How do I update the board(s) for a product?
See all 8 articles
Boards
4
What are boards?
How do I edit and delete a board?
How do I use boards?
How do I create a new board?
Formulas
9
What are Price Formulas?
What does a Price Formula status mean?
Why I can't delete Default Price Formula?
How do I edit and delete a Price Formula?
How do I create a new Price Formula?
See all 9 articles
My Orders
13
What is ID and Order ID?
What is included in the Total price?
What is a Transaction Fee?
How is the Profit calculated?
When is the order marked as Paid?
See all 13 articles
View Order
8
What is included in the Total price?
What is Transaction Fee?
How is the Profit calculated?
When is the order marked as Paid?
How can I message the supplier or suppliers for this order?
See all 8 articles
All Stores
11
How do I add a new Shopify store?
How do I add a new WooCommerce store?
What is platform for a store?
What does LAST SYNC mean for a store?
What does CONNECT a store mean?
See all 11 articles
Reports
0
Messages
5
What are messages?
How can I contact a supplier?
What does "Waiting on You" mean?
What does "Waiting on Third Party" mean?
How is a conversation closed?
Details & Invoices
4
When do I pay for my subscription?
Do I need a VAT number?
When is a Payment Overdue?
Which payment method is used to pay the subscription?
My Subscription
5
How can I upgrade my subscription plan?
How can I downgrade my subscription plan?
What if I want a custom plan which is not listed?
How can I cancel my subscription?
When do I pay for my subscription?
Store Wallet
7
What is a Store Wallet?
How can I add funds to my Store Wallet?
What payment methods can I add?
What is Auto Funding?
When is money taken out of the Store Wallet?
See all 7 articles
Team
0
Suppliers Dashboard
Quick Start and Progress Bar
7
What is the progress bar on the header?
How do I configure my Business details?
How can I configure from where I ship the products?
How can I configure to which countries I am happy to ship products?
How do I import products to AppScenic via Online Feed?
See all 7 articles
Dashboard
1
Dashboard
My Orders
10
What is included in the Total price?
What is status On hold?
Why I can't see the delivery address when the order is On Hold?
How can I see the contents of an order?
What is Pending Payment?
See all 10 articles
View Order
8
What is included in the Total Price?
What is Pending Payment?
How can I add tracking numbers?
When is an order complete?
How can I see the invoice?
See all 8 articles
My Products
21
How to import products via Shopify?
How to import products via WooCommerce store?
What does Draft or PUBLISHED mean as a status?
How do I update the categories for a product?
How do I delete a product from my list?
See all 21 articles
Add New
21
What does Draft or PUBLISHED mean as a status?
What are Categories and how can I use them on a new product?
What are Boards and how can I use them on a new product?
What is a Brand?
What is a price formula and how can I use it for my products?
See all 21 articles
Boards
5
What are boards?
How do I use boards?
How do I create a new board?
How do I edit and delete a board?
What does EMPTY button mean?
Price Formulas
8
What are Price Formulas?
What is a formula status?
How do I edit and delete a formula?
How do I create a new formula?
How do I use the formula?
See all 8 articles
Shipping Settings
6
How do I add from where I ship my products?
How do I delete or edit a Warehouse location?
Why is warehouse important to my products?
How do I add locations where I am happy to ship?
Why is important that my shipping time is accurate?
See all 6 articles
Returns Policy
6
Why is important to have a return policy?
What does Return Timeframe mean?
What does Free Returns mean?
Can I have a general return policy and then on certain products slightly different one?
How do I set my return delivery address?
See all 6 articles
Online Feeds
14
What is an online feed?
How do I create a new feed?
How do I edit a feed?
What file extensions are you accepting?
What is the file format accepted, do you have an example?
See all 14 articles
Integrations
8
What are integrations?
How can I add my products from a platform to AppScenic?
What integrations are supported?
How do I connect my store with AppScenic?
How do I change the name of an integration?
See all 8 articles
Reports
0
Messages
5
What are messages?
How can I contact a Retailer?
What does "Waiting on You" mean?
What does "Waiting on Third Party" mean?
How is a conversation closed?
Business Profile
4
How does invoicing on my behalf work?
What is business currency and why is it important?
Do I need a VAT Number?
What happens if I select one or any marketplace as a restriction of selling my products?
Getting paid
3
When I am getting paid?
How can I set the currency?
What payment methods can I add?
Team
0
5 Quick Steps to Publish your Products on AppScenic Catalogue
Quick Start General Supplier
6
Create your account and business profile with AppScenic!
Configure from where and to which locations you sell
Setup your Returns Policy
Import and Publish your products into AppScenic platform
Setup your getting paid profile
See all 6 articles
Quickstart General Retailers
5
Create your account with AppScenic
Connect your store with AppScenic
Configure your Price Formula
Import products and setup your margins
Start selling
Billing, Subscriptions and Payments
Suppliers Billing and Finance
9
What are my costs as a Supplier?
How would I get paid for my products?
When I will get paid for my products?
Who guarantees that I will get the funds for my products?
How does it work, how does the money from Retailers get to my account?
See all 9 articles
Retailers Billing and Finance
8
What subscription is the right one for me?
Can I cancel my subscription?
How do I pay for my subscription and orders?
What does wallet mean for my store?
Does each store have its own wallet and can it be different?
See all 8 articles
Help Desk Software
by Freshdesk Support Desk
