HelpDesk

Quick Start and Progress Bar 8

• What is the progress bar on the header?
• How do I add a new store?
• How to choose a subscription plan?
• How do I setup my main shipping location?
• How do I set the Default Price Formula?

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Dashboard 1

• Dashboard

Product Catalogue 12

• How to use the Product Catalogue?
• How do I import a product?
• What does PRIME mean on the products?
• What does PREMIUM mean on the products?
• How can I see the full details of a product?

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View My Products 8

• What does In Store mean?
• What does Push to store mean?
• How to push a product from AppScenic to your store
• How do I delete a product from my list?
• How do I update the board(s) for a product?

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Boards 4

• What are boards?
• How do I edit and delete a board?
• How do I use boards?
• How do I create a new board?

Formulas 9

• What are Price Formulas?
• What does a Price Formula status mean?
• Why I can't delete Default Price Formula?
• How do I edit and delete a Price Formula?
• How do I create a new Price Formula?

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My Orders 13

• What is ID and Order ID?
• What is included in the Total price?
• What is a Transaction Fee?
• How is the Profit calculated?
• When is the order marked as Paid?

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View Order 8

• What is included in the Total price?
• What is Transaction Fee?
• How is the Profit calculated?
• When is the order marked as Paid?
• How can I message the supplier or suppliers for this order?

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All Stores 11

• How do I add a new Shopify store?
• How do I add a new WooCommerce store?
• What is platform for a store?
• What does LAST SYNC mean for a store?
• What does CONNECT a store mean?

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Messages 5

• What are messages?
• How can I contact a supplier?
• What does "Waiting on You" mean?
• What does "Waiting on Third Party" mean?
• How is a conversation closed?

Details & Invoices 4

• When do I pay for my subscription?
• Do I need a VAT number?
• When is a Payment Overdue?
• Which payment method is used to pay the subscription?

My Subscription 6

• How to choose a subscription plan?
• How can I downgrade my subscription plan?
• How can I upgrade my subscription plan?
• What if I want a custom plan which is not listed?
• How can I cancel my subscription?

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Store Wallet 7

• What is a Store Wallet?
• How can I add funds to my Store Wallet?
• What payment methods can I add?
• What is Auto Funding?
• When is money taken out of the Store Wallet?

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