Orders

How can I see the invoices for an order?
First, you need to go to your Orders page and find the order you are interested in to check the Invoice column on top of your orders.  No...
Tue, 20 Feb, 2024 at 11:55 AM
How can I cancel an order?
On the Orders page found under Account, you have all your orders. If the order hasn't yet been shipped by the Supplier (it should have the status...
Tue, 20 Feb, 2024 at 11:58 AM
How can I request a refund and return the order?
To request a return of an order, you need to reach out to us at [email protected] or contact us via live chat.
Tue, 20 Feb, 2024 at 6:30 PM
What happens with unpaid orders?
When the status of your order is On Hold it means that funds have not yet been withdrawn from your Store Wallet or you have set up the On Hold time on yo...
Tue, 20 Feb, 2024 at 1:12 PM
Can I edit the shipping address for an order?
Note: You can only edit the shipping address of an order if it's not paid yet. Here's how to edit the shipping address of a specific order: ...
Tue, 20 Feb, 2024 at 1:16 PM